Our digital growth guide to scaling your business fast.
It’s critical that Analytics is set up correctly before we analyse the data and develop testing hypotheses. We look at GA implementation & configuration, event tagging, funnel setup & goals.
We’re looking for every key weakness that’s losing revenue and visitor engagement. From this analysis we will identify specific hypothesis’ to be tested; suggested A/B tests to roll out, visitor segments to engage with personalised content, etc.
We run A/B tests. Every test is an opportunity to improve performance. We continuously monitor website performance for different segments. We keep a detailed knowledge repository for everything that we've learned from every test.
Other Digital Agencies
Other Digital Agencies
We understand your business growth drivers using our Growth Model and set and measure the KPIs that really matter. We are aiming to drive more revenue for your business, while reducing churn.
We are a best practice agency. We are a Google Partner agency, a Digital Marketer Partner agency and we are Google Analytics certified. We draw on industry and enterprise best practices and implement them into your business.
Experience running successful campaigns in over 30 industries with hundreds of thousands of dollars in Ad Spend. Over 20 years professional digital marketing experience at a director level. We know what works.
We incorporate CRO Management in conjunction with a cross-channel approach. We often match CRO with Website Design, Landing Pages, and Advertising Campaign Management to maximise the results of all tests.
We have a cross discipline team of digital strategists, SEO nerds, conversion specialists, copywriters, and analytics experts who will all be working on your account.
We keep a detailed repository of every test we have run (and the results) so that we can review and suggest future strategy adjustments.
Before we start a CRO program we review your Google Analytics account against best practices to make sure that the data we are collecting is clean!
We use both quantitative data (Google Analytics, CRM data, etc.) and qualitative data (on-site surveys, heat maps, user videos, etc.) to develop test hypotheses.
We prioritise the highest revenue test opportunities FIRST. No point testing the colour of a button with very little actual impact on business growth.
We have the capabilities to build your CRO strategy, execute your testing schedule AND build any creative you need to develop for testing (with conversion designers and web devs ready).
We implement a tracking and analytics system to understand the performance of your campaigns. We set meaningful KPIs which are tracked and reported to monthly.
We value transparency. Our experts regularly report to you on the actions being taken on your account. You will never be left guessing what’s being done on your account.
“Sometimes have to remind myself that these guys are not our own internal marketing team, it's that seamless.”
Google Analytics best practices audit
We start by ensuring your Google Analytics account is setup of accurate data collection We’ll check things like UTM query parameter filters, virtual pages, custom variables, your conversion funnel mapping, removing internal traffic IPs, etc.
Fix any data collection issues
After the audit, we map out a best practice data collection plan. We work with your team to implement this plan in Google Analytics and on your website. It’is critical that Analytics is set up correctly before we begin to analyse the data and develop testing hypothesis for improving conversion rates.
Set up your split testing technology stack
Now we’ll set you up with the right split testing software for your website. We like Google Optimize, Optimizely and Visual Website Optimiser. We may also recommend qualitative tools such as Hot Jar and Intercom for capturing user videos and feedback.
Review your website usage data
Our conversion nerds will expertly assess at a range of factors (marketing channels, traffic sources, visitor segments, device usage, page value, visitor journeys, etc.) to find the key weakness that are losing revenue and visitor engagement.
Develop data driven testing hypotheses and UI / UX / offer recommendations
From the above analysis we will recommend specific steps to be taken:
Suggested A/B tests to roll out
Visitor segments to engage with personalised content
The deliverable at this stage is a clear step-by-step optimisation testing plan.
We build your test pages
If our test hypothesis suggests a change to a page or part of the page, our conversion designers will develop test pages to drive traffic to. We can provide the designs and let your team implement, we our devs can build them out.
Run your A/B tests
Out testing plan in step 5 will have developed the testing parameters (how much traffic to A/B test, the length of the test, how many results we need for statistical significance, etc.). Now it’s time to run the test and collect the results.
Report on test results
We keep a detailed knowledge repository for everything that we've learned from every single test. If we have a winner, we will make recommendations about rolling the changes out site wide.
Learn from tests and work into strategy
Every test is an opportunity to improve website performance, or improve our understanding about why specific segments, pages, or strategies are underperforming. We seek to learn something from every test and let it inform future strategy decisions.
Roll out the next split test for continual improvement
We continue moving through the testing schedule (which is prioritised for highest revenue impact opportunity). An ongoing testing schedule means continuous opportunity to improve the performance of your website and customer acquisition funnel.
It’s all well and good to drive serious traffic to your website using SEO, Google Adwords, Facebook and email, but if that traffic isn’t converting into leads and sales, what good is it?
A CRO program works to increase in conversion rates on your website or landing pages, and impacts the Drive More Leads stage of your customer acquisition funnel:
Sales Funnel Design
Analytics & Reporting
Google Adwords Advertising
Social Media Management
Search Engine Optimisation
Web Design & Development
Conversion Landing Pages
Conversion Rate Optimisation
CRM & Marketing Automation
Q. What Is CRO?
A. CRO, aka Conversion Rate Optimisation, is the process of testing to creating a better experience for your website visitors that'll convert them into customers. The higher the conversion rate the more customers you’ll get for the same amount of visitors.
Q. How do you handle mobile website optimisation?
A. If we identify issues with performance of audience segments using mobile devices, we may develop a mobile-only test. In this case, we use the split testing platform (Google Optimize for example) to serve the test page only to users browsing on mobile devices.
Q. What involvement is required from myself or my team?
A. Depending on whether you want our team or your team to set up the tests, your input can be as minimal as signing off test hypothesis plans and being involved when we report back on test results.
Q. How do you determine the success of the project?
A. Every test is an opportunity to learn something. Either our test hypothesis is proven correct, in which case we have proven uplift to roll out site wide, or we have learned that our hypothesis is not correct, ruling out this approach.
Q. How long does it take to optimise a page?
A. To run a test and gain statistically significant results depends on the type of test being run and the volume of traffic you have to the page. Multivariate testing requires more traffic than simple A/B tests. As a general rule of thumb, you want at thousands of exposures to each test creative to get accurate results.
Q. I’m running paid search, should I take people to my website or a landing page?
A. Generally you should send users to the most relevant page possible that most closely matches their search term. We favour creating custom Landing Pages for each high value keyword, because Landing Pages are optimised for conversion.
Q. How do you determine what pages you will optimise?
A. We use a data driven approach in prioritising pages to test. We review data in Google Analytics mapped to your sales funnel, and sometimes qualitative data (site surveys, visitor recordings, etc.) to identify usability and conversion problems which are stopping users flowing through your sales funnel and making enquiries or leads. We prioritise tests by the potential revenue / profit uplift if our hypothesis is proven correct.
Q. How do you determine what changes you will make on a page?
A. As above, we review Google Analytics data by segment to see if we can learn anything about the types of traffic that aren’t converting (i.e. people on iPhones). In determining the test hypothesis, in this stage we rely more on qualitative data such as heatmaps, visitor recordings and site surveys.
Q. What is the most challenging part of doing a conversion optimisation project?
A. Believe it or not, often the most challenging aspect of a CRO project is getting the required amount of traffic to the split tests to achieve statistically significant test results.
Q. Can you guarantee an increase in conversion rate?
A. No, but that’s what CRO is all about! We will be running tests to improve your conversion rates. Having said that, we draw on industry best practices and over 20 years of experience, and 20+ industries to develop winning hypotheses.
Q. What is a landing page and how does it differ from my website?
A. A landing page is a single page without links to other pages, that is designed to convert a user into a known contact (generally the user’s name, email and phone number).
Q. How much traffic to a site do I need to properly do A/B testing?
A. You would be surprised just how much traffic you need to achieve statistical significance at X% confidence level. We can give you an exact calculation based on the parameters of your test, however expect to need thousands of exposures to each test creative.