UNLEASH A FLOOD OF POSITIVE ONLINE REVIEWS OF YOUR BUSINESS WITH OUR REPUTATION MANAGEMENT SOLUTION

Reputation Management explained in 2 minutes:

THE DOUBLE YOUR BUSINESS BLUEPRINT:

Our digital growth guide to scaling your business fast.

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OUR 3 STEPS TO BUILDING A

5-STAR ONLINE REPUTATION

AUTOMATE CUSTOMER FEEDBACK

Take the headache out of getting customer feedback and online reviews with a 100% automated solution. Customers get a friendly email or SMS with an easy to complete feedback request.

KEEP NEGATIVE REVIEWS PRIVATE

We filter anything less than a rave review into a private customer feedback funnel to make your business stronger. Customers with positive feedback get asked to leave you a public review.

A FLOOD OF POSITIVE REVIEWS

Bury any negative reviews with a steady stream of positive reviews every month. Great online word of mouth increases trust, converts more visitors into leads, and gets your business ranking higher.

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OUR REPUTATION MANAGEMENT SOLUTION

TO OTHER DIGITAL AGENCIES OR HIRING A FREELANCER

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We understand your business growth drivers using our Growth Model and set and measure the KPIs that really matter. We are aiming to drive more revenue for your business, while reducing churn.

Unique positive-negative gateway prevents bad reviews going online while flooding your profiles with positive word of mouth.

Reputation monitored across the web so that you are notified instantly when new reviews are left about your business (don’t let bad reviews hurt your business).

Automated system makes it easy to follow up with customers and ask for feedback. Works on ALL devices, over email and/or SMS.

We set quarterly objectives and KPIs for your online reputation, based on the strength or weaknesses of your competitors.

We are a best practice agency. We are a Google Partner agency, a Digital Marketer Partner agency and we are Google Analytics certified. We draw on industry and enterprise best practices and implement them into your business.

Experience running successful campaigns in over 30 industries with hundreds of thousands of dollars in Ad Spend. Over 20 years professional digital marketing experience at a director level. We know what works.

We only use white-hat techniques that will be good for your business long term. We only use and recommend techniques that we are employing in our business.

We incorporate Reputation Management in conjunction with a cross-channel approach. We often match Reputation Management with SEO and Website Design, to make the most of our positive word of mouth.

We have a cross discipline team of digital strategists, SEO nerds, conversion specialists, copywriters, and analytics experts who will all be working on your account.

We implement a tracking and analytics system to understand the performance of your campaigns. We set meaningful KPIs which are tracked and reported to monthly.

We value transparency. Our experts regularly report to you on the actions being taken on your account. You will never be left guessing what’s being done on your account.

We offer a free Online Reputation audit against industry best practices to new clients - this will identify areas for improvement and quick wins. Ask us for an audit today!

Proof our Reputation Management Solution gets results:

case study

Over 160 Positive Reviews Catapults Our Client To The Top Of Google’s Map Results

“Sometimes have to remind myself that these guys are not our own internal marketing team, it's that seamless.”

Mark Finnegan
CEO of client in an Industrial Industry

Our client now enjoys position #1 ranking (the top 2 are Ad placements, 1 of which is our clients) in Google Maps for the market’s #1 competitive keyword.

In months our Reputation Management Solution has allowed our client to quickly build over 160 positive reviews online:

  • 60 reviews of Google with an average review score of 4.9

  • 73 reviews on Facebook with an average review score of 4.8

Which business do you think our client’s prospects will choose? Our client with 160+ ecstatic customer reviews, or their competitor with 2 reviews and a rating of 3/5 stars?

  • Every month they recieve free traffic from Google while competitors pay over $10 per click for many of these keywords

How We Virtually Guarantee Only Positive Reviews About Our Clients Are Shared Online

This is what we call our Feedback Gateway.

It gives users the ability to quickly select the type of experience they had:

  • Clicking the ‘I had a bad experience’ takes users to a private feedback page which asks for feedback about how we can better improve the service in the future.

  • Clicking the ‘I had a good experience’ takes users to a page which asks users to leave the client a public review on Facebook or Google.

Best of all? The process is 100% automated!

our 9-STEP process To

IMPROVING YOUR ONLINE REPUTATION

OBJECTIVES

1

Set your reputation management objectives

Here’s where we review your competition and set some meaningful objectives. What is the state of your competitors reviews / reputation? What will it take to outperform them? We set objectives and KPIs for the reputation management program.

AUDIT

2

Audit the web for existing reviews

There’s nothing worse for your business than damaging negative reviews. Here’s why online reviews are so important:

  • 90% of consumers read online reviews before visiting a business (2016)

  • Online reviews have been shown to impact 67.7% of purchasing decisions (2015)

  • 84% of people trust online reviews as much as a personal recommendation (2016)

We search online to find reviews which need a response, and we identify the channels where we need to focus our attention.

RESPOND

3

Respond to negative reviews

We give your team scripts for how to professionally defuse negative reviews. You MUST respond to show that you care. Once you have responded, we go about burying any negative word of mouth with positive reviews.

ASK

4

Ask your customers to give you feedback

Our team of SEO nerds then run through your audit and fix all of the issues we found. This is a one-off stage that works with what you already have.

SYSTEM

5

Automate the customer feedback process

Here we build the campaigns out which will automate the process of capturing private feedback, and public positive praise. Our system invites your customers via email or SMS, and you have 100% control over who gets invited.

THANK

6

Thank everyone that leaves a response

It’s best practice to thank everyone, even the people that leave you great feedback. It’s highly likely your competition won’t be doing this, so it can really set you apart by showing that you care.

LISTEN

7

Monitor the web for new reviews

Don’t let a couple of sour reviews destroy your business (they can, if left unchecked). Our review monitoring service alerts your team as soon as a customer leaves you a public review.

REVIEW

8

Quarterly KPI review

Each 90 days we schedule a review with our team and your team. Here we assess how the strategies are delivering against the objectives we set in the first step.

OPTIMISE

9

Continual improvement

Like any other digital channel, the landscape changes quickly which competitors constantly adjusting their approach. We review regularly and change our approach and strategy depending on what is needed to put your business in a winning position.

We believe in helping businesses grow by delivering profitable digital marketing with four unique pillars of service:

Proven Data-Driven Strategy

With Transparent Service & Reporting

Tied to Client
Growth KPIs

All By a Responsive Team That Really Care

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WHERE DOES

REPUTATION MANAGEMENT

FIT INTO YOUR CUSTOMER ACQUISITION FUNNEL?

An optimised online reputation is the absolute foundation of any digital strategy. Regular positive reviews will get your business ranking higher in Google and your phone ringing more often.

Research shows consumers on the fence about your business will believe unbiased third-party reviews over your best salesman. So if you have no reviews (or worse, negative reviews), you could be turning potential customers away before they contact you.

Online Reputation Management impacts the Drive More Leads stage of your customer acquisition funnel:

1. plan to win

Digital Strategy

Sales Funnel Design

Analytics & Reporting

2. reach more people

Facebook Advertising

Google Adwords Advertising

Social Media Management

Search Engine Optimisation

Local Search

3. drive more leads

Web Design & Development

Conversion Landing Pages

Conversion Rate Optimisation

Content Marketing

Lead Magnets

Reputation Management

4. make more sales

CRM & Marketing Automation

Email Marketing

Sales Copywriting

FREQUENTLY ASKED QUESTIONS

Q. Do you support multiple Locations?

A. Yes, we can handle as many locations as you need.

Q. Can I customise the email templates and follow up sequence?

A. Yes, all email templates can be customised to your business communication style.

Q. Do reviews really make a difference?

A. A Harvard study on restaurants showed that a difference of 1 star can translate to 9% in sales. So, yes!

Q. Does it work for all review sites as well as Google and Facebook?

A. Yes, you can add in any review site you’d like to direct your customers to.

Q. I already have a number of bad reviews online, can you help me deal with these?

A. We can provide guidance and templates on how to respond. Then switch focus to generating many more good reviews so and bad reviews become virtually insignificant.

Q. Do customers need to login before they can leave a Review on Google My Business (Google Maps)

A. If a customer is on an Android phone and already logged into their gmail or Google account then they can leave a review without logging in. Otherwise they will need to login to their Google Account first.

Q. Can I see a demo?

A. Sure, get in touch and we’ll schedule one for you.

Get a Proposal to

Propel Your Business Growth

We’ll analyse your digital capabilities
Spy on your competitors
And present you with a KPI driven growth plan
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We can only take on limited clients, so apply for a free proposal today.